The HealthCare Connection

Who We Are:

Established in 1967, The HealthCare Connection (formerly the Lincoln Heights Health Center) was the very first community health center in the state of Ohio. THCC was founded by Dolores J. Lindsay, a health activist, in a four-room apartment house with a $10,000 grant from the Village of Lincoln Heights. She, along with a handful of churches, volunteer physicians and dentists, pooled their resources and established a medical home that would provide prenatal, pediatric and dental care services for patients who had nowhere else to get the medical care they needed. Today, THCC has seven locations including the Lincoln Heights Health Center, the Mt. Healthy Family Practice Center, the Forest Park Health Center, two co-locations with Greater Cincinnati Behavioral Health Services and two Princeton Viking School-Based Health Centers.

What We Do:

Our staff provides medical, dental and behavioral health services to patients that may not otherwise be able to afford the healthcare services they need. We provide quality, affordable and accessible primary healthcare services to everyone regardless of their ability to pay. We work with patients on a sliding scale to provide services that are more affordable to them.

Why We're Important:

The mission of The HealthCare Connection (THCC) is to provide quality, culturally sensitive and accessible primary healthcare services focusing on the medically underserved, underinsured and uninsured residing in northern Hamilton County and surrounding areas.

How We Serve the Community:

THCC serves more than 17,000 patients through more than 42,000 office visits yearly. Of the patients we serve, 54% are children, 78.6% are families with incomes less than 200% of the federal poverty level, 14.4% are uninsured and 61% are minority. We provide the only medical and dental safety net for low-income families in need in northern Hamilton County. THCC is proudly recognized as a Level 3 Patient Centered Medical Home (PCMH), the highest level of recognition attainable for quality care. THCC serves residents in 23 political jurisdictions and 46 census-designated places (CDP).

Our Mission:

To provide quality, culturally sensitive, and accessible primary healthcare services focusing on the medically underserved, underinsured and uninsured residing in northern Hamilton County and surrounding areas.

Our Vision:

We will be a leader in providing and managing affordable and quality healthcare services to meet the needs of a diverse patient population in a compassionate, collaborative, culturally competent, creative and cost-effective manner.

Our Values:

Service-We have a burning commitment to serve the health needs of all our patients, regardless of their ability to pay, and to provide services that meet or exceed their expectations.

Respect-We strive to treat patients, employees and colleagues as we would want to be treated.

Integrity-We will consistently be honest and fair in communications and interactions with our patients, employees, colleagues and partnering organizations.

Accountability-We fully accept responsibility for managing the human and financial resources of The HealthCare Connection for our patients’ benefit, and value the opportunity to be of service beyond our organization through community outreach.

Innovation-We are willing to learn, try new approaches to do things better, and anticipate the needs and expectations of our patients, employees, colleagues and the community, and recognize that this is only possible through free exchange of diverse ideas and teamwork.

Diversity-We are committed to employing a team of employees whose diversity mirrors the population we serve.

Excellence-We expect excellence in performance and adherence to professional and organizational standards, and we develop processes and programs to measure and continually improve quality in everything that we do.

2019 Annual Report

2019 Fact Sheet